Service Home

Axeda Service contains information for your assets and the tools to help you identify problems or conditions, track activity, and perform immediate actions on selected assets. The home page contains tools for locating assets, viewing information for assets, performing actions on assets, as well as the ability to quickly view assets with alarms, in your watch list, based on their current status, or assets that are missing.

When you select an asset from the home page, the Asset dashboard for the selected asset is shown.

Note: See About Axeda Service for more information about using Axeda Service tools to manage, monitor, and service your systems and assets.

As in all Axeda® Connected Product Management Applications pages, you are restricted to viewing and accessing only those assets and models to which you have privileges.

What do you want to do?

Locate assets with the Browse for assets tree

§ Select how you want to filter or view the assets from the Platform, and then navigate the tree until you find the "group(s)" containing the asset(s) in which you are interested. The assets associated with the displayed group (such as Region, Organization, or Asset group) appear in the Browse table or in the Browse tree, if you have browsed to the lowest or narrowest filter level.

§ To use the Browse for assets tree, you select a combination of object group filters. For example, if you select a "Model Names, Organizations" filter, the Browse table will update with all organizations for all models in the Platform and to which you have access. Once you select a specific model, you'll see all organizations associated with those models and to which you have privileges. When you select a specific organization, the Browse table shows all assets to which you have privileges. Since this is the lowest level in your selected filter, the Browse tree shows the same list of assets. You can select an asset from the Browse tree or Browse table to view the Asset dashboard with information for that asset.

Note: You can select Hide Tree or Show Tree to hide or show the Browse Tree, respectively. By default, the Browse Tree is shown when you open the Service application.

Locate assets with the Browse for assets table

§ By default, this table shows the assets found in the Platform based on the filter combination selected in the Browse tree. You can select Clear to clear all filters and view all assets registered with the Platform and to which you have privileges. You can narrow the scope of assets in this table by searching with Browse table filters, with or without the use of a Browse tree filter combination. For example, you can first locate assets using a Browse tree filter, and then use Browse table filters to narrow the list further. Or, you can clear all filters and use only the Browse table filters to locate assets of interest.

§ Two types of Browse table filters are available: simple and advanced. When the home page of Axeda Service is displayed, all (simple and advanced) filters are shown. In any of the displayed filter fields, type or select the attributes associated with the assets you want to locate. For example, select "ACME co." from the Organization simple filter. Or, you can enter all or part of the ACME name in the Advanced filter Organization box. When you select Search for either of these filter methods, all assets associated with the ACME co. organization are shown in the table, as well as others that have organization names containing the same characters. If you leave the search field blank and click Search, the page displays a list of all assets to which you have privileges.

Use the Advanced Filter tools to Browse for assets

Advanced filters provide the basic filters as well as many more, including gateway attributes, data item expression, and package attributes.

1. If no filters are shown, click Filters. The basic filters are shown; select Advanced to show the advanced filters.

2. See the Search for assets overview topic for detailed help with using advanced filters to search for assets.

Run Actions on Assets

To run actions on all listed assets - First, search for the assets on which you want to run an action. Select the check boxes for all of the assets in the Browse for assets table on which you want to run an action. (Make sure only the assets on which you want to run an action are selected from the Browse for assets table.) Then, from the Actions menu, select the action you want to run. If you do not see the action you want, make sure that the model of the asset has been selected for the action (refer to the topic, Action wizard - Models for action page).

Note that you cannot run actions on muted assets and those assets will be unavailable for selection (that is, their checkboxes will be disabled).

Recent Assets, View, Data Export, and Transport menus

From any page in Axeda Service, you can view and access recent assets (Recent Assets menu), view assets by certain common conditions (View menu), create or run data queries (Data Export menu), and import or export files for assets (Transport menu). The availability of these operations is restricted based on user privileges and Platform configuration: only operations that you can perform are shown for selection.

§ To display the Asset dashboard for recently viewed assets - From the Recent Assets menu, select the asset you want to view. This menu will show the names of the assets that you have most recently accessed in the application (and the corresponding organization). When you select the asset from this menu, the Asset dashboard for that asset appears. Note that if you do not have access to the application, you will not see the Recent Assets menu.

§ To view assets assigned to you - From the View menu, select the type (characteristics) of assets you want to locate, or select an asset that may be displayed from one of the menu selections.

§ To export data - From the Data Export menu, select to create a query or run a saved query.