View and remove remote sessions

Use the tools in this page to view and remove remote sessions created from the Remote Sessions module of an Asset dashboard in the Axeda® Service. These may be actively connected, completed, or never connected sessions with remote assets running an Axeda® Connected Product Management Applications Agent (either through an internal remote access server or an external Axeda® Global Access Server).

You can use the filtering tools to see only selected sessions. For example, you can specify a date range to view only sessions that started and ended in the range.

Notes: For information about remote sessions with assets running Axeda ® IDM Agents (through a TotalAccess Server), refer to View TotalAccess Sessions.

For remote desktop sessions, assets running Axeda Connector and gateway assets running Axeda Gateway should also be running Axeda Desktop Server or Axeda Access Remote. For gateway assets that are running Axeda Gateway and Desktop Server, remote desktop sessions can be established with the assets behind the gateway ("managed" assets) as long as those managed assets are also running Axeda Desktop Server. Managed assets running Desktop Server do not need to be running an Axeda Agent.

Session History table

o Access Server - Global Access Server used to enable remote communications for this session; if you are viewing this page from the View Global Access Servers page, then this field is automatically prefilled with the name of the Global Access Server for which you selected to view session information. (You can delete the prefilled name and click Filter to view session information for ALL Global Access Servers.)

o Description - description of the session (configured when creating the session),

o Start and End - start and end dates and times for the session. If there is no end date, then the session is still active.

Procedures from this page

From this page, you can view session information based on filter selections; select to view any log information for a remote terminal session; remove a session from the Platform. Click the title of a procedure to display it; click the title again to hide the procedure.

To filter and view session information

1. Under Filter Sessions, type or select the information that specifies the records that you want to view in the session history, as follows:

Session Id - Server-generated ID

Access Server - Global Access Server

Model - Select the model number for which you want to view the session history. Leave blank to select all models in the database and to which you have privileges.

Asset Name - Type all or part the name of the asset(s) for which you want to view the session history. Leave blank to select all assets.

Start Date - Select or type the starting date for the records to search for session history. Use the calendar tool ( $image\calendar_icon.gif$ ) to select the date. This date is required.

End Date - Select or type the ending date for the records to search for session history. Use the calendar tool ( $image\calendar_icon.gif$ ) to select the date. This date is required.

2. Click Filter. The Session History table updates to show only those sessions corresponding to the defined filters.

To view a log for a Remote Terminal session

In the table, under the Actions column, click View for the remote terminal session you want to view.

A new window opens with a log of session activity (asset responses echoed to the Platform). This information is available only if the Platform is configured to save session log information, and if the Platform received asset responses during a session.

The following messages may appear if the window does not display valid asset responses:

o "Unable to display log file" - appears if there is no log file available for the selected session, because there was no data logged during the session

o "No log file for session" - appears if there is no log file available for the selected session because the Platform did not save session log information

You can copy the log information and save it to your local computer (using the browser's Copy and Paste tools); save the information to your computer (using the browser's standard File - Save tool); and print the information (using the browser's standard Print tools).

To delete a session from session history

1. In the table, under the Actions column, click Remove for the session you want to delete. A warning message appears, prompting you to confirm that you want to remove this session from the Platform.

2. Click OK.

Tips

o The maximum number of rows supported for returning Platform search results for this type of table is defined in your user preferences, Items Per Page setting (Long table or Short table).

o Use $image\icon_refresh.gif$ (Refresh link) beside the table navigation tools to refresh the page with the latest Platform results. (Browser Refresh tools do not update the table.)

o If you are using one or more Axeda® Global Access Servers (GAS server) for remote sessions and your IT department requires that only one URL be used for remote sessions, you can assign a GAS server to an asset by clicking the Assign Servers link in the Remote Sessions module of the Asset dashboard. Refer to Assigning remote servers to an asset for details. Similarly, you can assign assets to a particular GAS server from the Administration application. Refer to Assigning assets to a remote (GAS) server for details.