View Global Access Servers

Note: The Axeda® IDM Agents currently do not communicate with the Axeda Global Access Server. Instead, they use the TotalAccess Server. Refer to Axeda® IDM Agents for a description of the supported features of these agents.

The View Global Access Servers page shows all Global Access Servers managed by this Axeda® Platform, and to which you have privileges. The table shows the following information for each Global Access Server (GAS):

o Description - optional; any user-defined description of the Global Access Server.

o Time Zone Offset - the time zone offset defined for this server in the RASConfig.properties file. The Platform selects a Global Access Server in part based on the geographical location of the Global Access Server and the asset. Time zone offsets are used to define geographical locations. The time zone offset is the number of hours that the time zone (where the server is located) is ahead of (+) or behind (-) Greenwich Mean Time (GMT). For example, Pacific Standard Time is 8 hours behind GMT; if the GAS server is in the Pacific Standard Time (PST), this column displays -8:00. For Katmandu (5 hours and 45 minutes ahead of GMT), this column would display +5:45.

o Active - Identifies the number of active sessions for this GAS; 0 indicates that no sessions are currently active for this GAS.

o All Sessions - Identifies the number of sessions currently connected to this GAS, active or otherwise.

o Last Contact - Identifies the last time this GAS communicated with the Platform, based on its own ping rate.

Enabling, Disabling, and Removing Servers

You can disable a Global Access Server while it has active sessions. Disabling the server prevents it from accepting new connections but does not disconnect any active sessions. After a server is disabled (offline) and all active sessions have ended, you can remove it from the network configuration.

You can enable a disabled Global Access Server. New connections can be made only to servers that are enabled (online).

Procedures from this page

From this page, you can disable or enable a server; remove a server; select to view additional information for a Global Access Server, assign assets to a Global Access Server, or assign regions to a Global Access Server. Click the title of a procedure to display it; click the title again to hide the procedure:

To view more information for a GAS

For a specific Global Access Server, select Details from the Actions column.

The Global Access Server Details window appears with additional information for this server.

To view session information for a GAS

For a specific Global Access Server, select Sessions from the Actions column.

The View and Remove Remote Servers page appears with session information for this server.

To disable or enable a GAS

For a specific Global Access Server, select Disable or Enable from the Actions column, as appropriate.

The Actions column updates to show that you have disabled (and can now enable), or have enabled (and can now disable) the server.

To remove a disabled GAS

For a specific Global Access Server, select Remove from the Actions column. The Remove action appears only for a server that was previously disabled and has no active sessions.

The server is removed from the table, and from the configuration.

To assign assets to a GAS and view assets currently assigned to a GAS

If your IT department limits the number of URLs for remote sessions to one, you can override the algorithm that automatically determines which Global Access Server would best service the remote session by assigning assets to a particular GAS server (or by assigning a GAS server to individual assets through their Asset dashboards). To view the assets currently assigned to a GAS server and to assign assets (or remove assignments), follow this step:

For a specific Global Access Server, select Assets from the Actions column. The page for Assigning assets to a remote (GAS) server appears.

To assign regions to a GAS and view regions currently assigned to a GAS

If you want to limit the availability of a GAS to assets based on Region assignments, select Regions from the Actions column for a GAS server to which you want to assign one or more Regions. The page for Assigning regions to a remote (GAS) server appears. Repeat for each GAS to which you want to assign one or more regions.