Axeda® Case manages and maintains cases created in the Axeda® Platform or sent from other applications. A case represents an issue with an asset registered with the Platform. Each case has the following related information: case owner, asset, model, location for the case, priority of and reason for the case, any user-defined information for the case, and more. Case notes may identify additional information for the case.
Cases can be created in the following ways:
o Manually by a user of the Axeda® Connected Product Management Applications who has the required privileges. For example, a user needs to create a case for an asset when a review of the asset information in the Asset dashboard indicates that the asset is operating incorrectly. The user would select the Create link in the Cases module of the Asset dashboard.
o Manually by an Applications user from within the Case application, New Case menu.
o Automatically, when a Case action is run for an associated business rule. For example, if a rule is configured to create a case when values for that asset indicate a failure, it will create that case as configured.
o Automatically, when a third-party application sends a new case to the Platform through Axeda Platform web services.
For information about security for cases, refer to Security for Objects in Axeda® Connected Product Management Applications and for information about security for these objects when Delegated Administration is enabled, refer to Security for Objects in Delegated Administration Units.