Also check the tables of error messages that may be shown in the Axeda® Connected Product Management Applications to identify problems during desktop sharing or session connections.
o Cannot start Access Viewer on browser computer
o Access Viewer computer cannot access Enterprise Server
o Access Viewer computer cannot connect to a shared Access Remote desktop
o Access Viewer window does not accurately reflect Access Remote desktop
o Connection closes unexpectedly
o Troubleshooting Remote Sessions and Actions: Agent_side_Authentication
o Remote Application Session not connecting after specifying range of ports - If you experience this problem, it may be because the Java cache was not cleared. Refer to the topic, Clearing the Java Plug-in Cache, for more information.