A case owner is the Axeda® Connected Product Management Applications user or defined partner assigned to a case. Only Axeda Applications users or vendors with privileges to an asset can be assigned as owners to that asset. To assign a vendor as a user, that vendor must have an approved, one-time login to the Axeda Applications. See the Partner Access information.
The Platform records changes to case owners to the Audit Trail for a specific case. The ability to assign and reassign owners for a case is based on user group privileges.