Troubleshooting browser problems

You probably use your browser for other applications, and in doing so, find that something in the Axeda® Connected Product Management Applications or help does not display correctly anymore. Perhaps another application changed the browser settings automatically. This topic explains the settings that will provide the best performance of Axeda Applications and online help.

Important! The following pages were created with Adobe® Flash®: View and manage expression rules, Configure the expression rule, Apply expression rule, View and manage state machines, Configure the state machine, Apply state machine, View and manage rule timers, and Configure the rule timer. When you first enter these pages, the browser may momentarily turn gray before displaying the page. In addition, the Back button of your browser will return you to the page you were in before you displayed any Adobe Flash page. For example, you select the Configuration tab and the View and manage assets page is displayed. Next, you select View > Models, then View > Expression Rules, and finally you select the name of an expression rule to edit. From the Configure the expression rule page, you decide you want to return to the View and manage expression rules page. If you click the Back button of your browser, you do NOT return to the View and manage expression rules page; instead you return to the View and manage models page. To return from the Configure the expression rule page to the View and manage expression rules page, click the Cancel button in the Configure page.

Click the issue titles listed below to display the details for solving the problems; click the issue title again to hide the details:

Resolving Font Problems

1. Start Internet Explorer.

2. Select View | Encoding, and make sure that the option Auto-Select is selected. You can also try the UTF-8 setting.

Resolving Login/Logout Problems

PROBLEMS: The Login window for a new user never comes up.
Logging in sends you directly to the last application page prior to Logging out. Using cached values.
Workaround: Refreshing the page and then logging out and back into the Applications.

To fix logout/login problems:

1. Start Internet Explorer.

2. Select Tools | Internet Options.

3. Under Temporary Internet files on the General tab, select Settings.

4. In the Settings dialog box, you need to ensure that the Never option is NOT selected. (You need IE to check for newer stored pages versions.)

5. Select Every time I visit the webpage to solve this problem without requiring the users to refresh the page. This causes the cache to be cleared each time the user visits a page.

Resolving issues using Browser Application Functionality in Axeda Applications pages

PROBLEM:
Pressing ctrl+F to perform a search of Applications page generates an error: "An error has occurred in this Dialog. Error: 125 'location.href' is null or not an object."

The use of Web browser tools to navigate through, or perform actions within, the Applications is not supported.

Workaround: Use tools provided within the Applications pages to perform actions or navigate those pages. For example, use filter tools and browse buttons provided within the Applications pages.

Resolving a problem opening the Applications online Help

If a browser window is currently open and showing the Applications Help, you cannot open another Help browser window. This is a limitation of Internet Explorer.

Workaround:

First, close the open Help browser window. Then, click Help in the Applications page to open a new window with that Help information.

Resolving Online Help Problems with Axeda Access

To avoid seeing any runtime problems in the online help for the Axeda Access application, you also need to modify the Internet Options for Internet Explorer, as follows:

1. Start Internet Explorer and select Tools | Internet Options.

2. In the dialog box, select the Advanced tab.

3. Under Browsing, deselect the option Display a notification about every script error. You may also want to select the option Disable script debugging.

4. Click OK to save your changes and exit the dialog box.

Resolving Browser or Application Behavior Problems

1. Javascript not enabled in the browser

PROBLEM: Cannot display the login screen.

PROBLEM: Browser displays Javascript warning, for example:

JavaScript not enabled in browser. Platform cannot be used without JavaScript enabled.

Start Internet Explorer.
Select Tools | Internet Options.
In the Advanced tab, scroll to "Microsoft VM", and make sure that all the Java options are enabled (check boxes contain a check mark).
Close and restart your browser.

Start Internet Explorer.
Select Tools | Internet Options.
In the Security tab, select Custom Level.
In Security Settings window, scroll to the Scripting section and make sure all Scripting options (for example, Active scripting, Allow paste operations through script, and Scripting of Java applets) are enabled.
Select OK in both Security Settings and Internet Options dialog boxes.
Close and restart your browser.

Start Mozilla Firefox.
Select Tools | Options, and then select Content.
Select the check box "Enable JavaScript" and select OK.
Close and restart your browser.

2. Java Plug-in version of browser is not supported

PROBLEM:
Axeda Applet (File Upload, Axeda Site Preparation Utility, or Application Bridge) displays warning, such as:
Your browser's Java plug-in was not found or is not compatible with this application. Please install a newer version from the Sun Web site.

Start Internet Explorer.
From the Tools menu, select Sun Java Console. The Java Console for your browser appears, showing the version used by your browser.
Upgrade your Java Plug-in (or Java Runtime Environment) version to version 1.4.1 or later. The Enterprise Server is shipped with a supported version, or you can get a supported version from the Oracle Web site (http://www.oracle.com/technetwork/java/index.html). The Axeda® Solution 6 Platform Support Summary (PDF) identifies the browsers and plugins supported for accessing Axeda® Platform. This PDF is provided for reference at http://help.axeda.com.