Axeda® Service Application, Error messages and solutions

While a session is starting up:

Error Message	Cause	Solution
Error: Failed to start Axeda® Application Bridge	Platform down	Check whether the Access Viewer computer can communicate with the Axeda® Platform; try opening the Session Status page. If unable to communicate, inform your Platform Administrator.
Connection terminated	The Axeda® Agent did not connect to the session within the defined timeout period. This happens if the Agent is not running.	Check the time when the asset last contacted the Platform to determine if the asset is still communicating with the Platform.
Connection terminated	The APS settings on the Agent prevent the connection.	Check the asset log to see if the Axeda® Policy Server denied the session.

Error Message	Cause	Solution
Connection lost	Platform shut down. The error message appears approximately 30 seconds after the connection is lost.	Check whether the Access Viewer computer can communicate with the Platform; try opening the Session Status page. If unable to communicate, inform your Platform Administrator.
Connection lost	The Access Remote computer stops communicating with the Platform.	Check the time when the asset last contacted the Platform to determine if the asset is still communicating with the Platform.