Displays all users defined with access to the Axeda® Connected Product Management Applications. From this page you can select one or more users to use when searching for cases or reassigning case owners.
Cases can only be assigned to users who have privileges to the asset for a case. For example, if Case1 is for AssetX, only users with permissions to AssetX (based on their user group privileges) can be assigned to Case1.
Note: The Case Owner Selection page shows all Applications users. When assigning users as case owners, make sure you select users with privileges to the assets for those cases.
Displays all individuals defined as case partners within the Partner directory service. From this page, you can select the partner to assign to the related case, or to use when searching the Platform for cases (by partner).
Note: The Partner Owner Selection page shows all partners defined in the partner directory service. When assigning partners to cases, make sure you select individuals with privileges to the assets for those cases.