Use to configure the available attributes that can be assigned to cases. In this page, you can create attributes and modify the list of available attributes. To modify case attributes, you need to be defined in a user group that has the appropriate privileges. Contact your Platform administrator for more information about your user group privileges.
The Platform provides default values for the Status attribute. Within this page, you can modify the default values as well. For your purposes, you may need to add additional statuses, such as "Awaiting Information" or "Pending", or remove the Open status entirely.
Note: You can rename but not remove the Closed status because the server uses the "Closed" status to determine when the case is closed. You can rename or remove the "Open" status as needed. A minimum of two statuses is required by the Platform.
The table shows the following information for each attribute:
Name -- name of the attribute
Order in List -- order of this attribute as choice in drop down lists (for example, when creating "Create Case" actions)
Default Choice -- If "true", the related attribute is defined as the default selection for all new cases; otherwise, shows "false". This applies to priority and status attributes only.
Visible to Partner -- If "true", this attribute value is visible to all partners for a case; if "false", this attribute value is not visible.
From this page, you can add new case attributes, modify case attributes,
and delete case attributes: